Answers to Frequently Asked Questions


It is preferable to book if you have a busy schedule or get ready for a special occasion or holiday. ‘Walk ins’ are always welcome and we will do our best to accommodate you.

Try to come in 5 – 10 minutes before your scheduled appointment, especially for facial or body treatments as you may be required to fill in a questionnaire.
This way we can also ensure you get the maximum treatment time.

Your medical history is important as it may require your therapist to modify the treatment to suit your needs. Certain medications may also require your treatment to be modified. Please advise your therapist of any information that may be relevant prior to commencement of treatment.

To respect your privacy, we provide treatment gowns and disposable g-string where needed. For spray tans please wear dark, loose clothing.
For pedicures it is best to bring open toed shoes (like sandals or flip flops).

Give us a quick call so we know you are on the way. For short treatments it may be necessary to reschedule.

We understand that sometimes you need to change your schedule and we kindly ask that you give us as much notice as possible. Call 03 6234 4000 or email [email protected] 
We are happy to reschedule your appointment for you.